Privacy Policy

ONLINE ORDER T&C

Care for Cakes

After receiving the cake, immediately refrigerate it.

The cake should be consumed within 24 hours.

Every cake or pastry we offer is handcrafted and chef has own way of baking and designing a cake, there might be slight variation in the product in terms of appearance.

Online Payment

For online orders placed on www.getblackforest.com, the payment information, card information and bank details are entered on 3rd party website/bank website. Getblackforest.com does not take any card information at any point of time from the customer. However, Getblackforest.com ensures that all 3rd party links for payment have the required SSL certificate and maintain complete security of the customer data.

Customer can make payment through credit card, debit card, Net Banking and/or Paytm.

Request for any change in the cake not be accepted once order has been placed.

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes, and other governmental charges.

Delivery Policy

Getblackforest.com accepts online orders to deliver Trichy only.

Getblackforest.com takes full responsibility to send the order in insulated bags which maintain the temperature of the items.

Getblackforest.com uses only self owned bikes and cars for delivery and no 3rd party delivery service is used.

However, once the order is handed over, the temperature maintenance responsibility lies with the receiver.

The order delivery will be done from our production center.

Delivery may not be exactly at the same time.

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may take longer due to Bad weather, Other unforeseen circumstances etc…

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.

Proof of delivery will be provided in case of any dispute in delivery.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late.

We shall not be deliver the product other than address mention in invoice.

Duplicate Order

If you have placed two or more identical orders by mistake, please let us know about it on +91 9597973370 We will give a full refund for the duplicate order unless the production is not start for the same.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Cancellation & Refund

For any query or cancellation of order please contact us on+91 9597973370 or email us on trichy@getblackforest.com

In case the preparation of your order has started, you cannot cancel the order. There will be no refund in such an event.

If the cake will be in loss condition at time of delivery, after verifying by us money will be refunded.

Once you request the cancellation of your order, it will take time to cancel the order and initiate a refund. You will be notified of the same by email/SMS.

Having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund.

We reserve the right to cancel any order at any time without any prior notice due to uncertain conditions/occasions/disasters.

Subject to TN jurisdictions.

Damage Or Defective Products

If any product received by you is damaged or defective, you can let us know the same. You can call us at +91-9597973370 (10:00 hours to 18:00 hours, 7 days a week) or send us an e-mail with the photographs of the same at trichy@getblackforest.com, within 24 hours of receiving the product.

We will either deliver to you the new product or refund the amount to you after investigation the same.

General Terms of Service

This site is copyright protected.

Any textual or photographic material only for customer view.

All trademarks and logos related to Black forest

DISCLAIMER

The Information contained in this website is for information purposes only.Disclaimer

You assume the sole risk of making use or relying on the information, materials, products, and services available on this site.

Black forest makes no representations about the suitability, completeness, timeliness, reliability, legality in your jurisdiction, or accuracy of the information, materials, products, and services described or contained in this site for any purpose, all information, materials, products, and services are provided “as is” without warranty of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

While Black forest endeavors to provide the most accurate, up-to-date information, materials, products and services available, the site may contain inaccuracies, typographical errors, or outdated information. Moreover, Black forest may make modifications or changes to the site or the information, materials, products, and services described in this site at any time.Black forest is not responsible for and need not honor typographical or pricing errors on the site; Black forest reserves the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, rates of the products may vary as per the location. Orders in which Black forest believes the customer has violated applicable law, and orders that Black forest believes are harmful to Black forest or its vendors/suppliers/affiliates. Black forest also reserves the right to limit the number of items purchased or orders placed through this site

Every effort is made to keep the website up and running smoothly .however Monginis takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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